Hi Team,
I am exploring the possibility of utilizing SailPoint forms for handling hardware and software requests.
Is it feasible to use SailPoint forms to manage hardware and software requests? and can we include a link to the form in our onboarding emails? If yes, what is the best practice for embedding these links to ensure they are easily accessible to Manager/ Employee.
Where is the form data stored after submission? can this data be included in audit reports or history logs for compliance and tracking purposes?
Is it possible for the form submissions to directly create tickets in ServiceNow? If this integration is achievable, could you please share the steps or any available resources to configure this?
As of now Forms can be only utilized in Workflows and to add forms in Onboarding Email you can create a Workflow and add “Form” action to send form to required user where you can update the Email body as well but you can not add Form links in any other email generated by SailPoint.
As I said Forms can only be utilized in Workflows, so data can be used in workflows only to further take different actions. I don’t think as of now data submitted in Form can be used in Search tab for audit.
To create SNOW ticket from Form submission - again you need to create a Workflow, which will trigger on Form submission and further add Manage ServiceNow Ticket action to create ticket in SNOW.
You can go through the link to read more about the forms.
Please let me know if you have any further questions.
As per your response “we can add Form links in any other email generated by SailPoint”. Please suggest how we can add form link with SailPoint generated email as form link need to be unique to each identity.