New Capability: ServiceCatalog for ISC V4.0!

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Description

:bangbang: We’re excited to announce the release of SailPoint’s ServiceNow Catalog for Identity Security Cloud v4.0.

This latest version is now available for customers to download from the ServiceNow store!

New Capabilities

This highly anticipated release was launched and well-received at Navigate ’24. It features a user-friendly interface that is easy to configure and customize. ServiceNow and IAM Admins can take advantage of multiple widgets to tailor the request interface through ServiceNow Pages and Record Producers.

While we continue to support the existing “manage_access” request page, we encourage customers to transition to the new architecture, as it will unlock numerous exciting features in future releases.

Additional key features of this release include:

  • All references to IdentityNow (IDN) have been updated to Identity Security Cloud (ISC), including the application name.
  • Additional localization support, including messages from ISC.
  • Enhanced handling of additional states in “Access Request Status.”
  • Approval Flexibility - Extending approval logic to applications.
  • Setup Property to specify which logs to print, with options for debug, info, warn, and error (default is warn).
  • Setup Property - Native Search redirect page ID for use with custom pages.
  • Entitlements linked with role details.

Existing customers can refer to Upgrade Considerations for a straightforward guide to assist them during the upgrade process.

Who is affected?

All Identity Security Cloud customers who use ServiceNow ServiceCatalog for requesting access.

4 Likes
2

This is great.

Would this allow us to customize our search criteria? One limitation of the previous Manage Access process is that it filters out all inactive ServiceNow accounts. We would like to allow users to request on behalf of certain users who are inactive in ServiceNow but not in SailPoint.

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With the latest version, you would need to make a copy of the read-only widget, change its filter criteria and deploy on your page.

In future version, we are exploring to provide the filter criteria as widget option.

We can discuss in detail through your CSM.