Hi everyone,
We are working on integrating ServiceNow with SailPoint IdentityNow (IDN), where the goal is to allow users to raise access/account-related requests from ServiceNow. However, our client does not want to purchase the official ServiceNow Catalog Integration (ITSM module) from SailPoint.
We’re exploring alternatives can anyone suggest
Hi @Chaithu9110, just to clarify — are you referring to the Service Catalog integration or the ITSM (SIM) module? They serve different purposes, so it’s important to distinguish.
That said, both can be replicated through custom development, but honestly, it’s always better if the customer goes with the official SailPoint modules for stability, support, and long-term maintainability.
Still, if you’re set on alternatives, I’d be happy to discuss options with you once you confirm which module you’re aiming to replicate 
Regards,
Muhammad
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It’s certainly possible to create your own catalog items and have ISC do the provisioning using APIs.
However, one must consider the amount of development time it would take to create all of this vs a turnkey solution provided by sailpoint.
3 crucial things you need to make your own solution work
- The ID of the identity you want to request for
- The ID of the item (role, access profile, entitlement) you want to request
- An identity with ORG_ADMIN that will be submitting the requests.
1 can be sourced using APIs at the RITM workflow runtime
2 probably needs to be sourced on the client side on the cat_item using catalog client scripts/script includes to pull that data
These things are all possible, they just take time. So it depends on how much time your servicenow developers have and how familiar they are with the SailPoint APIs. Frankly, the service catalog integration isn’t that expensive and it gives you a way of getting started. You can use the integration as well as develop your own custom catalog items as well.
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