Creating a Post-Provision ServiceNow Ticket from Certification Revoke Decision (Connected App)

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi,

We are currently leveraging an OOTB API source connector in SailPoint (connected). The connector supports direct deprovisioning of access when a Reviewer selects the ‘revoke’ decision per an access certification.

On top of the direct deprovisioning on the app, we’d like to create a ServiceNow ticket as reference to capture this action.

We have an existing ServiceNow Service Desk integration. To my understanding, when we add a source to this integration, tickets will be generated in SNOW for manual deprovisioning and NOT directly on the source - this is an OR situation.

We’d like for the deprovisioning to occur directly on the app AND create a reference SNOW ticket. Has anyone experienced a similar scenario or solutioned this?

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Hi Nathan,

What you can do is have a workflow created on trigger of Provisioning Completed. In that add a filter of Revoke Entitlement on that source. Once you have it then in the workflow raise a ticket for revoke of Entitlement

Thanks

1 Like
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Hi Rakesh,

Thank you for the response, do you have any documentation/examples of how I can add the filter of ‘Revoke Entitlement’ for a specific source in the workflow?

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