Hi All,
We have integrated a JDBC application as an authoritative source into our SailPoint IdentityNow (IDN) environment. Now we have a requirement to trigger a ServiceNow ticket (using a Leaver Event) when access has been removed from a user during the de-provisioning process.
How to achieve this could anyone help with this? Please provide us the model if anything is ready.
Regards,
Venu
Hi @Venu1010 ,
Not sure if I got this correctly. Do you want to generate the individual tickets for all the source (including direct/disconnected apps)?
For direct connected apps, you may want to go with workflows route.
For disconnected apps, this can be done using service desk integration. Do you have one in place? SailPoint will generate the tickets if it doesn’t have the capability to do direct deprovisioning on target systems mostly for delimited apps.
It is for connected app. when role removed for the user, service Now ticket should be generated. Can you please guide how to create a workflow for the same.
Can we assume since you said this was a leaver event that it’s triggered by a lifecycle state change? If so you can just create the servicenow ticket using an http call from a workflow
Hello @Venu1010 from what I understand, you’re working under a scope in SN. And the goal is to generate a ticket when a role has been removed. You can achieve such task using SCRAPI (Scripted Rest Api Services) within SN and GlideQuery. I’m not aware on how to do this using the workflow module however the SCRAPI or RESTAPI should do the work
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