We have requirement to create workflow that creates SNOW RITM for certification campaign revokes. Can anyone know how to achieve this?
Do you have a ServiceNow SDIM set up? If so, a ticket would be created for any revoke that utilizes the SDIM.
we do not have SDIM please
I would try that:
Integrating SailPoint with ServiceNow Service Desk
This is a service desk integration module. It will create a ticket for any provisioning action (including certification revokes) for any source you associate with it.
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Any possibility with workflow?
You can do it with workflow and using the ServiceNow Service Catalog API to “order” the access deprovisioning item. Tracking the status is a bit more tricky but it’s possible.
The only downside is that the evidence of deprovisioning doesn’t exist in an account activity like it does when you use SDIM
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@shaffusailpoint Are you running the campaign for a connected/disconnected source ?
disconnected applications
disconnected applications
@shaffusailpoint you can create workflow for them if you dont have servicedesk setup but you need to filter the events and sources.
Let me know if you need more help
For disconnected applications, For every revoke action SailPoint will create a manual task for the administrator to act on it.
Yes, you can create a workflow to create the service desk ticket for account disabled action, but you need to manually validate the outcome of the service desk ticket closure.
Ideally (next best thing, as you don’t have SDIM), you want SNOW to create its own RITM…ISC just need to make the call. (e.g. Hey, I got this for you, do what you will with this intel)
Loose coupling gives you a smoother, more flexible integration point between the two systems, while allowing SNOW team to manage / govern and implement what they need to get created.
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