Bypass ServiceNow ticketing for certification revocation and create manual work item (IIQ)

IdentityIQ (IIQ) IIQ Discussion and Questions
, ,
1

Hello Team,

We are using SailPoint IdentityIQ (IIQ) integrated with ServiceNow via ServiceDesk Integration. The current behavior is that a ServiceNow RITM ticket is generated for all provisioning operations, including the certification revocation process. However, we need to bypass ticketing only for revocation in Mover certification (event-triggered certification).

If anyone has already worked on this or has an idea on how to achieve this, could you please help on this?

Thanks in advance.

2

@shruthi_m Please manage it in PlanInitializerScript. You get whole plan here. Clear plan for specific Operation.

3

Hi @shruthi_m ,

Please refer below link.

4

if you are handling this via any workflow then in that same wf where you are hitting service now APIs you can check plan and if any request is linked to revocation, etc then you can bypass it at very root level only.

5

If you need script then please post your PlanInitializerScript. I will update it for you.