Creating a PIN number for authentication

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

I am a administrator for SailPoint IIQ 8.3. I am trying to find a way for a end user calls into the helpdesk and need a password reset, the help desk can validate the user by emailing them a pin number and the end user will need to recite the pin number. I would like to have it be text to the user, but email should suffice.

2

It looks like you need to create custom workflow with form for service test to do exactly what you need and send email. You can also check if your company does have any SMS provider as they usualy provide some API which you just need to call from IIQ in order to send text message to the mobile.

Workflow seems to be fairly simple

  1. Start
  2. Step 1 - Generate OTP and send it (via email or SMS)
  3. Step 2 - Present form to validate OTP
  4. Step 3a - Conditional if OTP is Correct - reset password
  5. Step 3b - Conditional if OTP is not Correct - display message
  6. Step 4 - Create audit log
  7. Stop
1 Like
3

Thank you, Kamil,

But I am not a great coder and do not do much to create from scratch.

This would honestly need a more intrusive walkthrough from you, a typical general xml file to work with, etc…
Do you have any screenshots as an example.

Where exactly would the helpdesk go to have this done in SP IIQ 8.3?

Remember, I have never created a workflow, only manipulated forms and specific workflows.

Outlook-0irict3p.png

4

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