Couldn't load connector class: sailpoint.connector.ADLDAPConnector

[vmingo (Victor de Mingo)]

Hi All

We are configuring an AD Source in a client. We have filled in the parameters needed for connection, but when we do the test connection we get the following error:

We activate more logs in log4j2.properties and this is all we can view in ccg.log:

{“exception”:{“stacktrace”:“java.lang.RuntimeException: sailpoint.tools.GeneralException: Couldn’t load connector class: sailpoint.connector.ADLDAPConnector\n\tat com.sailpoint.utilities.ExceptionUtil.wrapChecked(ExceptionUtil.java:114)\n\tat com.sailpoint.ccg.cloud.container.Container.getConnector(Container.java:195)\n\tat com.sailpoint.ccg.cloud.container.Container.testConnection(Container.java:323)\n\tat com.sailpoint.ccg.cloud.container.ContainerIntegration.ping(ContainerIntegration.java:73)\n\tat com.sailpoint.ccg.handler.TestConnectionHandler.invoke(TestConnectionHandler.java:29)\n\tat sailpoint.gateway.accessiq.CcgPipelineMessageHandler.handleMessage(CcgPipelineMessageHandler.java:42)\n\tat com.sailpoint.pipeline.server.PipelineServer$InboundQueueListener$MessageHandler.run(PipelineServer.java:369)\n\tat java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)\n\tat java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\n\tat java.base/java.lang.Thread.run(Thread.java:829)\nCaused by: sailpoint.tools.GeneralException: Couldn’t load connector class: sailpoint.connector.ADLDAPConnector\n\tat sailpoint.connector.ConnectorFactory.createConnector(ConnectorFactory.java:182)\n\tat sailpoint.connector.ConnectorFactory.getConnector(ConnectorFactory.java:104)\n\tat sailpoint.connector.ConnectorFactory.getConnector(ConnectorFactory.java:51)\n\tat com.sailpoint.ccg.cloud.container.Container.lambda$getConnector$0(Container.java:195)\n\tat com.sailpoint.utilities.ExceptionUtil.wrapChecked(ExceptionUtil.java:110)\n\t… 11 more\n”,“exception_class”:“java.lang.RuntimeException”,“exception_message”:“sailpoint.tools.GeneralException: Couldn’t load connector class: sailpoint.connector.ADLDAPConnector”}

Can you help me to find out why we get this error?

Thanks in advance

[atarodia (Animesh Tarodia)]

Hi @vmingo,

We have faced this issue before, it was the charon service for us.

Step 1:- Login to VA
Step 2:- Run the command sudo docker ps
Step 3:- See if the listed services in the format path/service:current

[vmingo (Victor de Mingo)]

Hi @atarodia

This is the result of command

THanks

[atarodia (Animesh Tarodia)]

Try running the commands:

sudo update_engine_client -check_for_update
sudo reboot

[vmingo (Victor de Mingo)]

Thanks @atarodia

It has been worked, now i get Test Connection Succesfully

Thanks

Regards