Error Received:
sailpoint.tools.GeneralException: Couldn’t load connector class: sailpoint.connector.JDBCConnector
The above error shows when I try to test the connection to my test JDBC. I have set up everything according to the sailpoint training documentation. My JDBC AD server runs locally and so does my VA. Why would it be doing this? CCG.logs:
{"exception":{"stacktrace":"java.lang.RuntimeException: sailpoint.tools.GeneralException: Couldn't load connector class: sailpoint.connector.JDBCConnector\n\tat com.sailpoint.utilities.ExceptionUtil.wrapChecked(ExceptionUtil.java:114)\n\tat com.sailpoint.ccg.cloud.container.Container.getConnector(Container.java:195)\n\tat com.sailpoint.ccg.cloud.container.Container.testConnection(Container.java:324)\n\tat com.sailpoint.ccg.cloud.container.ContainerIntegration.ping(ContainerIntegration.java:73)\n\tat com.sailpoint.ccg.handler.TestConnectionHandler.invoke(TestConnectionHandler.java:29)\n\tat sailpoint.gateway.accessiq.CcgPipelineMessageHandler.handleMessage_aroundBody0(CcgPipelineMessageHandler.java:47)\n\tat sailpoint.gateway.accessiq.CcgPipelineMessageHandler$AjcClosure1.run(CcgPipelineMessageHandler.java:1)\n\tat org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:167)\n\tat com.sailpoint.tracing.otel.TracedAspect.lambda$traceExecution$0(TracedAspect.java:34)\n\tat com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:157)\n\tat com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:136)\n\tat com.sailpoint.tracing.otel.GlobalTracer.trace(GlobalTracer.java:124)\n\tat com.sailpoint.tracing.otel.TracedAspect.traceExecution(TracedAspect.java:36)\n\tat sailpoint.gateway.accessiq.CcgPipelineMessageHandler.handleMessage(CcgPipelineMessageHandler.java:36)\n\tat com.sailpoint.pipeline.server.PipelineServer$InboundQueueListener$MessageHandler.run(PipelineServer.java:369)\n\tat java.base\/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)\n\tat java.base\/java.util.concurrent.FutureTask.run(FutureTask.java:264)\n\tat java.base\/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\n\tat java.base\/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\n\tat java.base\/java.lang.Thread.run(Thread.java:829)\nCaused by: sailpoint.tools.GeneralException: Couldn't load connector class: sailpoint.connector.JDBCConnector\n\tat sailpoint.connector.ConnectorFactory.createConnector(ConnectorFactory.java:179)\n\tat sailpoint.connector.ConnectorFactory.getConnector(ConnectorFactory.java:99)\n\tat sailpoint.connector.ConnectorFactory.getConnector(ConnectorFactory.java:47)\n\tat com.sailpoint.ccg.cloud.container.Container.lambda$getConnector$0(Container.java:195)\n\tat com.sailpoint.utilities.ExceptionUtil.wrapChecked(ExceptionUtil.java:110)\n\t... 19 more\n","exception_class":"java.lang.RuntimeException","exception_message":"sailpoint.tools.GeneralException: Couldn't load connector class: sailpoint.connector.JDBCConnector"},"stack":"ccg","pod":"stg01-eucentral1","connector-logging":"150","clusterId":"2550","buildNumber":"928","apiUsername":"e7f0b6c7-c7de-4711-a185-86a7cb4cc37b","orgType":"","file":"BaseHandler.java","encryption":"1266","messageType":"test-connection","connector-bundle-identityiq":"206","line_number":228,"@version":1,"logger_name":"com.sailpoint.ccg.handler.BaseHandler","mantis-client":"1266","class":"com.sailpoint.ccg.handler.BaseHandler","atlas-api":"1752","va-gateway-client":"46","tracing":"1391","clientId":"8515","request_milliseconds":"10654","source_host":"74dcda044e2c","method":"handleException","org":"eu-partner09","level":"ERROR","IdentityIQ":"8.3p4 Build 1527a593753-20230805-223436","message":"Exception ","pipeline":"1266","@timestamp":"2023-12-13T10:09:13.502Z","thread_name":"pool-6-thread-1","atlas-util":"1752","metrics":"1266","region":"eu-central-1","AppType":"JDBC","Application":"HR Employees Test [source]","request_id":"7bce717acaf145b594709b7f463314bd","queue":"stg01-eucentral1-eu-partner09-cluster-2550","SCIM Common":"8.0 Build 00b1f252d1b-20200225-190809"}
{"stack":"ccg","pod":"stg01-eucentral1","connector-logging":"150","clusterId":"2550","buildNumber":"928","orgType":"","file":"BaseHandler.java","encryption":"1266","messageType":"test-connection","connector-bundle-identityiq":"206","line_number":239,"@version":1,"logger_name":"com.sailpoint.ccg.handler.BaseHandler","mantis-client":"1266","class":"com.sailpoint.ccg.handler.BaseHandler","atlas-api":"1752","va-gateway-client":"46","tracing":"1391","clientId":"8515","request_milliseconds":"10662","source_host":"74dcda044e2c","method":"handleException","org":"eu-partner09","level":"ERROR","IdentityIQ":"8.3p4 Build 1527a593753-20230805-223436","message":"returnMap {result=error, message={ExceptionType=java.lang.RuntimeException, LocalizedMessage=sailpoint.tools.GeneralException: Couldn't load connector class: sailpoint.connector.JDBCConnector}}","pipeline":"1266","@timestamp":"2023-12-13T10:09:13.514Z","thread_name":"pool-6-thread-1","atlas-util":"1752","metrics":"1266","region":"eu-central-1","AppType":"JDBC","Application":"HR Employees Test [source]","request_id":"7bce717acaf145b594709b7f463314bd","queue":"stg01-eucentral1-eu-partner09-cluster-2550","SCIM Common":"8.0 Build 00b1f252d1b-20200225-190809"}