Hi All,
I have testing an AD connector in partner tenant the test connection was working fine till yesterday. But when i try to give the test connection today received the below error.
Any idea how to resolve this???
Tried to test the connection from VA it looks good.
Thanks,
Shantha Kumar
Hi @Santhakumar ,
Could you try the following troubleshooting steps:
- Verify AD credentials
Ensure that the AD credentials used in the SailPoint configuration are correct. Double-check the serviceAccount username and password to make sure they haven’t changed or incorrect.
- Test authentication outside SailPoint
Attempt to authenticate with AD using the same credentials independently of SailPoint. This can help isolate whether the issue lies with SailPoint or the AD system.
- Network connectivity
Confirm that there are no network issues preventing SailPoint from reaching the AD server. Verify that the connection details in SailPoint are accurate.
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@GOKUL_ANANTH_M Thanks for the input. Actually it got resolved after few min don’t know why this happens.
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