AD test connection issue

Hi Team ,

We are getting Test connection error for AD source Below are the screenshot of AD error and IQ service error for ref.

AD Test connection Error:

IQ service logs:

10/20/2023 06:27:27 : RpcServer [ Thread-4 ] ERROR : “Exception while listening:System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Bind(EndPoint localEP)
at System.Net.Sockets.TcpListener.Start(Int32 backlog)
at sailpoint.rpcserver.RpcServer.Start(Boolean createUpgradeThread)”

Any inputs on this ?

seems like the port is already in use, is your IQService running fine? Have you verified the configuration setting on the application like domain, port etc? To me, it feels like issue with one of them.

Hi Sunny,

Since last two days we are experiencing issue in SailPoint connectivity with Active Directory in sandbox environment.
Nothing has changed on SailPoint end or on AD service account level but the Test connection is breaking and mostly very unstable. (timeout issue seen on UI – screenshot below).

Below is the error:

Error generating a unique value, the exception was: java.lang.Exception: Unable to contact connector to generate unique value and is not retry-able. Action:UniqueAccountIdValidator: Calling getObject for objectType ‘account’ using id ‘CN=testrolefn701, testroleln7011 (sbs666101),ou=users,ou=lfh,ou=hospitals,ou=sb-departments,dc=Cognizant,dc=org’ and options ‘{cloudConfigOverrides={aggregateTimeout=30, disablePooling=true, timeout=30}}’ on source ‘ActiveDirectorySecondarySource [source]’. Exception: sailpoint.connector.ConnectorException: java.lang.InterruptedException: Timeout waiting for response to message 11 from client 44bf47fa-5085-44f2-97d7-ef1d18f45343 after 30 seconds.

Any inputs on this ?

I would suggest you to reach out to support team on this issue.

Hi,

I am getting the same error in my IQService log:

11/14/2023 20:31:27 : ServiceEntryPoints [ Thread-1 ] INFO : "Listening on TLS port 5050 and non-TLS port 5050"
11/14/2023 20:31:27 : RpcServer [ Thread-1 ] INFO : "TCP Listener createdSystem.Net.Sockets.TcpListener"
11/14/2023 20:31:27 : RpcServer [ Thread-1 ] ERROR : "Exception while listening:System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
   at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.Bind(EndPoint localEP)
   at System.Net.Sockets.TcpListener.Start(Int32 backlog)
   at sailpoint.rpcserver.RpcServer.Start(Boolean createUpgradeThread)"

Any updates on this by chance?

I’m getting pretty much the same issue. Any updates?

Hi Haji,
Was this working before ? It seems there is an issue with the Sailpoint team. Could you please open a Sailpoint team for the same?

We have rebooted the servers And issue has been resolved.

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