We have created a new Sanbox environment where we have added the VA to IdentityNow but it keep allocating Sailpoint reserved IP’s.
I also see somehow VA is getting connected and we have added the workday as well but our Active directory is not getting connected and time out request getting failed.
Do we need IQ service in place ?
Hi Manish,
You can check the timeout troubleshooting page and see whether it helps.
Hi @simplymanish ,
VAs should be in same network. Does VA is able to connect to any of DCs? Try to do ping test and check. Is LDAP port (389) open? IQ service is not mandatory just for test connection.
I get to know that somehow our Test AD got deleted and that’s why we are facing this issue.
Hi Manish,
Go to the VA → do a ping to the Domain Controller configured for Aggregation. If it works fine do a telnet on the port 636(SSL port) or 389(non ssl). Let us know the results
You wont believe that I missed to press enter when I was adding the IP of AD and that was the issue.
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