Certifications: CertificationEntity got stuck on Stage

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.4

We had two certifications on Status: Staged.

After activating these certifications, they got stuck on Status: Activating, with some certificationEntities already at the Phase: Active and some still at Phase: Staged.

What can have caused this, and how to remediate this problem? Can I activate it again to process the missing CertificationEntities?

Thanks,

Tiago Mamouros

2

Hey @tmamouros could you please check this link?
link: Certifications Stuck on Activating state in SailPoint IIQ - #4 by PrashRV

3

Hi Tiago,

There are two fixes, which can be done for this sceanrio,

  1. Cancel/Delete the certification and the create it again, and then retry activating it.
  2. The issue could be because of large data sets, can You can try to split your query into smaller groups of identities and create separate campaigns for them with same configurations. Did you try running it on small batches of the user, there also it is getting stuck??
  3. You can check whether the perfom task failed or was interrupted (task results and logs). also can you check at the database level, if any table entry is missing??
4

Hi @naveenkumar3, thanks for the suggestions.

The solution we are trying is to delete and recreate the certifications. We will try to activate only one at the time see if that was the problem.

The perform task doesn’t seem to have had any problem.
I can’t check at the database level, but if the problem keeps happening I will try talking with the responsible team.

5

@tmamouros When you launch certification and observe that it is stuck, please also check task result, incase there are some failures reported. Sometime, it fails while evaluating certain user<>entitlemen/role due to data issues or some time some exception in certification rules. It should show it in task result.

In case you have access to server logs, you can also tail the logs in all servers while launching certification to see if there are failures.

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