Certifications Stuck on Activating state in SailPoint IIQ

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi,

I have generated a Entitlement Owner certiication in IIQ, so I see certs are getting stuck at Activating State only.. and I dont see any error even in the logs..

Note : this cert was working fine before but suddenly its getting stuck now.
Can some one help me on this.

Thanks
Prashanth

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2

Hi @PrashRV,
Can you share the task result for this certification. It might have the info on why it is pending. Are you using any rules like pre-delegation or exclusion rule in this cert which was changed recently?

3

Hello @PrashRV

You can try below-

  1. Check if your task server isn’t down and there are enough threads to process generation task
  2. Another workaround you may try is to stage a similar cert, review it, and then use this staged cert as template to generate another cert with different name without activating it.
  3. Validate if it’s actually stuck - check if email notifications are sent out or not
  4. Delete the pending cert from IIQ console and retry
  5. (Not recommended) You can try to launch it using code
    certificationer.activate(certificationId);
    context.commitTransaction();

Hope any of these helps.

4

Hi All ,

Thanks for the replies,

the issue is resolved in my Environment , its because of IIQ upgrade and some tables related to Certification are missing..
once after creating those , able to see certs getting activated.

Thanks
Prashanth

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