Certification Campaign – Reminder Notification Issue

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.2p6 07699b8bed1-20240125-083629

Share all details about your problem, including any error messages you may have received.

We identified a problem with the Certification Campaign reminder notifications. There are three users under the same manager, and the campaign is configured to send reminder notifications to the manager after 14, 21, 28, and 35 days.

However, during each reminder cycle, only one user’s certification reminder is being sent to the manager. The other two users’ reminders are not being delivered.

Expected Behavior:
For every reminder interval (14/21/28/35 days), the manager should receive three reminder notifications — one for each of the users who have not yet completed the certification.

Actual Behavior:
The manager receives only one reminder notification per reminder interval, covering only one user instead of all three.

2

I Think the issue could be how you have written your certification notification email template.
Can you please share your notification template xml, the issue could be the current reminder email template is only displaying one user instead of listing all pending users.

3

I had a similar issue.

The approach I followed was to define my own code in the Certification Email Template, where I iterated over the identities being certified and included all of their names in a single email.

For this, you can refer to the documentation below:

4

@Erymnd IIQ sends reminder based on certification. In your case, your must have one Certification assigned to the manager and that certification has 3 different certification items for each of three users.
You need to modify your template and call a rule to add reportees names and access details. Please refer to this post for reference: How can we pull the Display Value of an entitlement into a custom Remediation Notification email template in certifications? - #10 by neel193