We are facing some system that does not have simple entitlement granting. For requesting each entitlement, it needs several information, that should be used in the provisioning of the entitlement. Is some way to link the IDN forms with the access request? Or access request are limited to the comment box only?
Yes, we don’t have provisioning policy forms like we do in IIQ to populate. Just comments only while requesting.
Maybe an empty Role request and then make use of workflows.
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My thought is also using Workflows with Forms to collect the additional data points needed. Depending on what’s needed it may not be possible to have IDN provision it directly though and you may need special logic for the specifics.
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To add to what @MVKR7T suggests, I highly recommend you check out this blog post that discusses how to use the Access Request Submitted trigger in workflows. You could intercept access requests for entitlements and then send a form to the requester, or anyone else, and then capture the form results in workflows. From there, you can add additional comments to the access request stating the additional requirements for provisioning, send emails to the people that will provision the entitlement with the additional info.
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