Bug - ServiceNow Connector

Feedback Bugs
1

We are starting down the path of getting our ServiceNow Connector setup for IdentityNow/Sailpoint. We just found a couple of issues surrounding usability:

  1. Script: modalTemplateInvalidSailpointUser.html has a div that has white text on white background.
  2. If you select ONE user you will always get the “Selected user… does not exist” modal dialog.

Details on the white on white:
search for the following in the html - div class=“col-md-12” style=“color: white !important;”

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2

Fount two additional places where the DIV has hard-coded white text… search html for the following

color: white !important;

The other issue we have determined is caused by missing identity data in IdN - however, if one is missing when you select multiples, it will not warn.

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3

Hey Bruce,

Thanks for these! I’m submitting a bug to engineering now! :tada:

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4

Hey Bruce,

I talked to the team—they’re going to need some additional information from your environment. For them to get that, please submit a formal support ticket here so they can make it happen.

Thanks again for the bug report!

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5

Case Number : CS0231412

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6

Though we did get a reply on our ticket… the suggestion was to basically change it ourselves. Sad. Just trying to help.

7

Hey Bruce,

I looked into this. It looks like the issue isn’t with the OOTB connector but with the widget built by ServiceNow. Does that sound right?

8

The widget is part of the connector.

9

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