Hi All, we are trying to configure the ServiceNow catalog for integration with IDN, but are receiving the error when requesting a role from ServiceNow:
“The Identity ‘[email protected]’ is not available in SailPoint IdentityNow. Please check with Administrators…”
We have the ServiceNow governance connector installed and bringing in ServiceNow account, and the identity exists for ‘[email protected]’.
Checked Permissions of the service account, all good there.
We have tried using just ‘email’ in the above IdentityNow attribute field and it results in the same error.
When looking at the email value of both email values of the identity and the ServiceNow account, they are both lowercase and match.
Created a custom Identity attribute for sysid. Tried using sysid and attributes.sysid as the Identity attribute and the sys_id ServiceNow account attribute to correlate but no luck.
My search queries returned just as yours.
In IDN I am just manually correlating the ServiceNow account to it identity for testing purposes.
Only other thing I can think of is to ask what version you have installed on your instance? Because I recall an earlier version had a bug that I found where the system property that stores one of those correlating attributes was misspelled in their code, and they later fixed that.