Hi Experts,
We are in the process of integrating ServiceNow Service Catalog module for on the client. The installation and configuration was completed, when trying to submit a request with some Roles and Access Profiles it’s throwing some error. Has anyone come across this error?
Thanks,
Karthi
Were you able to resolve this? If not, has an access request ever been submitted for the users you’re testing with?
Can you try submitting an access request outside of the service catalog integration, and then submit another request for the same user but different access item via the service catalog and see if you still face the issue?
Found the root cause, the integration will not work with Global Client Id and Client Secret. The integration needs PAT client id and client secret, after PAT configuration the request got submitted successfully.
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