Hi Team,
When we are trying to open a user in IdentityNow who is in an error state, we see a blank screen. Please see the attachment for reference. We understand the error is due to some transform but are not sure which transform is causing the error. Our tenant contains numerous transformations. Any help is much appreciated.
Kind Regards
Mane
The error message seems to be pointing to the uid being malformed. I’m assuming all of the identities that have errors are coming from the same source? Check the identity profile for that source. Is there a transform on the SailPoint User Name (uid) mapping?
Thank you very much, @colin_mckibben. We are able to view the details of the user now.
Kind Regards
Mane
Hi @colin_mckibben,
We were able to view just the details of the user, strangely enough, without making any changes in IDN. But the error message for the user still exists. Please see the screenshots for reference. Also, after creating a transform, in “preview” data is showing as expected, but data is not as expected after viewing in IdentityNow user details. Could you please suggest?
Kind Regards
Mane
What kind of source is this? Do you have any provisioning policies? Now that I think about it, the error is referring to the inability to render “/home/$uid”. That looks like something that would be in a provisioning policy that creates a home directory for the user on a unix/linux machine.
It would also be helpful to see what a sample UID value looks like.
Thank you @colin_mckibben for your reply. This is an authoritative source of JDBC type. We thought it might be due to some transform. So I’ve removed all mappings and did authoritative source aggregation. But even after removing mappings and doing refresh identities we have error. The user has only 2 accounts.
Please see the attached screenshots and could you please suggest one?
Kind Regards
Mane
I think I’m out of my depth at this point. If you haven’t already, please open a support case. They will be better equipped to help you diagnose this issue.
