Authentication failed or unauthorized location on IdentityNow Sandbox

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi all,

for some of the IdentityNow Sandbox Admins, we are receiving below error.
I have already checked : Restricting IdentityNow Access - SailPoint Identity Services
But we don’t have any restriction set on IdentityProfile.

INFO :
-This error is seen after updating mapping in Identityprofile & importing few users in source as flatfile.
-User has already reset the password, still getting the same error.

  • we have already checked similar posts, but no solution yet

Bild1

Any input on how to fix it?

Thanks in advance!

2

Hi Vairag,
Please check what is the authentication in the Identity Profile.
Also, how are the users activated in IdentityNow ?

Thanks
Rakesh Bhati

3

Hi Rakesh,

Authentication (Sign-in Method) : username & password
Invitation options : Invite manually.

INFO : this user was already invited in the past & had working sign-in, which is now giving above error.

Regards!

4

Hi Vairag,

You mentioned about the authoritative source is a csv based sourced, do you know if recently you or anyone else imported new users to the source, there could be a possibility that while importing the new users, this user was not present in the csv file and thus got deleted ( if there is no limit set on deleting accounts on the source) and was reimported back. In that case, i believe you will have to invite the user again.

Thank You.

5

We have Reset the identity and user has set new password. Then it worked.