@sara_khan If that is the case, that does not match what the Email Templates currently have for text. They currently have roughly the same text, which relates to the email sent to the Certifiers when the campaign is activated.
I do see the text of the “Certification” has changed to include several options for Date Format since I created this post.
@rachel_rigdon or @stacy_stough It would be beneficial for the documentation if the email templates could have more more information. What I would like to see is:
- Trigger - What triggers this email and when
- How often - How often is this email triggered? (Reminders currently are every 7 days for Certification)
- Formatted Email Body - The text with the formatting is provided, but an example with default data would be helpful as well. There is the “Test Email Template” function on the page, but does not allow for default data to be provided for the velocity variables, so an example here with those added would be good to show clients/management/end users.