Access requests made for user are empty

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.X

Please share any images or screenshots, if relevant.

emptyRequest.jpg
emptyRequest.jpg1680Ă—738 15.8 KB

Share all details related to your problem, including any error messages you may have received.

Hi all,

does any body know why an empty request is created without any results in it? There are no information either from the UI or the debug page. This is creating an issue with the database blocking. Attached is the image of the empty request.

2

Can you show us sample IdentityRequest xml of such request?

4

Here it is:

sampleRequest.xml (2.9 KB)

5

This the access request screenshot:

sampleRequest
sampleRequest1677Ă—258 12.2 KB

6

It seems it was a batch request which generated this Identity Requests.

Once you create new batch request

image
image1391Ă—1259 75.9 KB

on the very bottom you have checkbox “Generate identity requests” - if you select it then each entry on your batch list will result in creation of identity request.

2 Likes
7

Thank you Kamil for the quick reply. I will check if it was batch request and check here back again.

8

Hi @rabshrestha,

From your sample attribute request that you shared in the XML it seems to not have any entitlement details. Is it intentional or it is due to some missing detail.

<Attributes>
                    <Map>
                      <entry key="attachmentConfigList"/>
                      <entry key="attachments"/>
                      <entry key="flow" value="AccessRequest"/>
                      <entry key="interface" value="LCM"/>
                      <entry key="operation" value="Add"/>
                    </Map>
                  </Attributes>
                  <AttributeRequest op="Add">
                    <Attributes>
                      <Map>
                        <entry key="assignment" value="true"/>
                        <entry key="comments" value="Bulk Access Request from John Doe"/>
                      </Map>
                    </Attributes>
                  </AttributeRequest>

Also, if you could share bulk file that you used so that may point in the correct direction.

Thanks

1 Like
9

Hi Ashtosh,

actually the request submission was made via UI with the entitlements selected and approved. Somehow the request does not seem to contain the entitlements details either in UI or debug. The request completes without any info which is a weird behavior.

Here is the UI for reference:

sampleRequest
sampleRequest1677Ă—258 12.2 KB

10

Hi @rabshrestha,

Are you using OOTB LCM for request or there is some customization?

Also, can you check if the entitlement you are requesting is created from UI or from aggregation?

If possible, please try to raise request for some other application or is it the case with all application?

Thanks

11

Hope this is also solved and is related to same previous issue ?

13

This is a new unusual issue we are seeing recently. We are debugging the OOTB wf for now.

14

I would recommend you can add trace as true to get the workflow execution details .

1 Like
15

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