Access Request status doesn't reflect that workflow is waiting at a Form (pending with manager) stage

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Context

I have created a workflow for access requests that:

  1. Generates a form during the request process, and
  2. Assigns it to the manager for confirmation.

Issue

While the form is still pending with the manager, if I check the status of the access request from the Request Center, the status is shown only as a generic “Pending.”

It does not indicate that the workflow is currently waiting at the Form stage (i.e., awaiting the manager’s form submission).

Form awaiting manager’s action

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But the form is not accessible / viewable from the Manager’s dashboard

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image1806×712 41.9 KB

Access request shows just Pending at provisioning step

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image1915×733 60.3 KB

Question

  • Is there a way to make the Request Center status reflect that the workflow is paused/waiting at the Form action step?
  • If native visibility isn’t available, what is the recommended approach to track the “waiting at form” state.

Any guidance or best practices would be appreciated. Thanks in advance!

2

Hello Lakshmi. The Form action pauses the workflow until the manager submits it or it times out, but I do not see a supported way to expose that Form step as a separate Request Center status. The manager receives the form by email, and that link is their only access to it.

Since your form appears to be a Yes/No manager confirmation, I would suggest using an Approval Policy instead:

Access Request Submitted → Approval Policy → Manager

On the requested role, access profile, or entitlement, configure Require Approval → Workflow and select this workflow. Only enabled workflows using the Access Request Submitted trigger are available there.

This gives the manager a native access-request approval instead of a standalone Form wait, and the approval progression shows in the Request Center process before provisioning.

If you need custom form fields rather than a straight approve/deny, keep the Form and track the waiting step under Admin → Workflows → Executions instead.