I have created a workflow for access requests that:
Generates a form during the request process, and
Assigns it to the manager for confirmation.
Issue
While the form is still pending with the manager, if I check the status of the access request from the Request Center, the status is shown only as a generic “Pending.”
It does not indicate that the workflow is currently waiting at the Form stage (i.e., awaiting the manager’s form submission).
Hello Lakshmi. The Form action pauses the workflow until the manager submits it or it times out, but I do not see a supported way to expose that Form step as a separate Request Center status. The manager receives the form by email, and that link is their only access to it.
Since your form appears to be a Yes/No manager confirmation, I would suggest using an Approval Policy instead:
On the requested role, access profile, or entitlement, configure Require Approval → Workflow and select this workflow. Only enabled workflows using the Access Request Submitted trigger are available there.
This gives the manager a native access-request approval instead of a standalone Form wait, and the approval progression shows in the Request Center process before provisioning.
If you need custom form fields rather than a straight approve/deny, keep the Form and track the waiting step under Admin → Workflows → Executions instead.
Thanks for the suggestion. But is there any way that we define the text for approval policy to state that this particular step is for Background verification confirmation
Hello Lakshmi. For the access-request Approval Policy, I do not see a documented way to give the approval step a custom reviewer-facing title such as “Background Verification Confirmation.”
If custom text is required, Generic Approval Policy supports a custom Name and Approval Item Description, but it appears under Approvals → Other, not as the native Access Request approval tracked in Request Center. (Workflow Actions)
So if Request Center tracking is the priority, I would keep Approval Policy.
