Hi
We are in 8.4 p3
I have added additional info needed form during provisioning
After approval, the workitem does not show Complete or Forward. Only Save button is there
And even after saving the workitem, the access request still shows Cancel request button.
I have run PIRM task as well
Any inputs why this cancel request button is showing and why complete button is not available ?
Thanks
Hello Manisha. The Cancel Request option does not necessarily mean another approval is pending. I would first check whether the request is still waiting on the provisioning form. Open the WorkItem in Debug and check its type and status, then check the associated WorkflowCase.
If it is a Form work item, see whether the WorkflowCase remains at Present Provisioning Form after you click Save. The OOTB Do Provisioning Forms process runs Build, Present, then Assimilate Provisioning Form, and the form has to assimilate and transition before the workflow can continue. If this is the standard provisioning-policy form, note that you cannot fix it by adding Complete or Forward buttons to the policy, since buttons are not supported on role or application provisioning policy forms.
I would also not rely on PIRM here. It verifies provisioning completion for LCM requests but does not complete an active form work item.
So I would check:
If not, compare Do Provisioning Forms / LCM Provisioning with the OOTB 8.4p3 workflow and focus on that form submission and transition path.
@guptaMani Are you referring to Cancel Request button in the access request button? This is a fixed button that you can use to cancel the access request. There is no Complete Button in Access Request.
If you are referring to something else, please share relevant screenshots.