Zoom SaaS Connector Email Sync Does Not Work

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Issue

The SailPoint → Zoom SaaS connector states that email sync is a supported feature, however, it is not working for us. We are able to sync the other attributes such as first_name, last_name, and display_name, but we get errors on email.

Here is the documentation stating it supports email updates:

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Here is our attribute sync configuration:

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This is the error that shows up when I try to sync the email attribute.

["openconnector.InvalidConfigurationException: [ InvalidConfigurationException ] \n [ Possible suggestions ] Verify the provided API Key and API Secret. \n [ Error details ] Invalid access token."]

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We have given all scopes outlined in the connector documentation. Every other action works just fine (aggregation, other syncs, and account creation). Has anyone successfully implemented email sync for the Zoom SaaS connector? I am wondering if it is actually possible.

2

Probably the service account you are using does not have enough privileges to update the email field in the target application

4

I thought about that too, but we have included every scope listed in the connector documentation, and went a step further by including extra scopes on top of that. Still no luck with email, but the other attributes work.