WorkItem Reminders for Access Requests

IdentityIQ (IIQ) IIQ Discussion and Questions
,
1

Which IIQ version are you inquiring about?

8.2P2

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Share all details about your problem, including any error messages you may have received.

Dear Team,

We have configured the work item reminders to access requests by enabling the options listed below in the LCM provisioning workflow. However, after the initial approval notification, we are not receiving any reminders, even after running the Check Expired Work Items and PM Tasks.

<Variable initializer="HG Access Request Manager Reminder Approval" input="true" name="approvalReminderEmailTemplate">
<Description>The email template to use for pending reminder approval notifications.</Description>
</Variable>

<Arg name="workItemReminderTemplate" value="ref:approvalReminderEmailTemplate"/>
<Arg name="workItemHoursBetweenReminders" value="48"/>
<Arg name="workItemMaxReminders" value="3"/>

We also updated the created value (From Debug pages) for AccessRequest and WorkItem values 2 days before.

Any suggestions

2

@harishabn try

<Arg name="workItemHoursBetweenReminders" value="1"/>
<Arg name="workItemMaxReminders" value="3"/>

Also what you have defaultMaxReminders in systemconfiguration ?

3

Thanks for the suggestion Kumar!

what you have defaultMaxReminders in systemconfiguration ?

<entry key="defaultMaxReminders" value="5"/>

I am updating the access request and workitem created value from the debug and then running the check expired work items job but still I dont see any mail.

Is this is the right way to see the reminders?