LCM Provisioning WorkItem Expiration

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

This is the lcm provisioning workflow :

Variable initializer=“both” name=“workItemEscalationStyle”/>

Variable initializer=“Access Request Reminder Notification Email Template” name=“workItemReminderTemplate”/>

Variable initializer=“72” name=“workItemHoursBetweenReminders”/>

Variable initializer=“3” name=“workItemMaxReminders”/>

Variable initializer=“96” name=“workItemHoursTillEscalation”/>

Variable initializer=“Workitem expiration Rule” name=“workItemEscalationRule”/>

Variable initializer=“240” name=“workItemHoursTillExpiration”/>

In this the reminder emails are sent on 4th 7th and 10th day, but workitem is expiring on 13th day instead of 11th day or after completion of 240hours.

What could be the issue?

2

Variable initializer=“2” name=“workItemMaxReminders”/>

If we change the workItemMaxReminders to 2, then reminders are sent on 4th and 7th day and the workitem expires on 10th day

3

Hi Samyak,
Welcome to the Sailpoint’s Developer Community. Honestly it’s not fully clear for me what problem do you have - let me rephrase it and please let me know if my understanding is correct.

  1. You are using standard LCM Provisioning workflow with settings
Variable initializer=“both” name=“workItemEscalationStyle”/>
Variable initializer=“Access Request Reminder Notification Email Template” name=“workItemReminderTemplate”/>
Variable initializer=“72” name=“workItemHoursBetweenReminders”/>
Variable initializer=“3” name=“workItemMaxReminders”/>
Variable initializer=“96” name=“workItemHoursTillEscalation”/>
Variable initializer=“Workitem expiration Rule” name=“workItemEscalationRule”/>
Variable initializer=“240” name=“workItemHoursTillExpiration”/>

With this configuration IIQ is sending reminders on day 4, 7 and 10 and workitem expires on day 13.
Your expectation is that notifications will be sent as they are but workitem should expire on day 11 or after 240 hours (10 days). Is it correct understanding?

Some input from myself - here is what documentation says about workitem reminders (I’m not sure if your configuration is correct from numbers point of view)

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  1. There’s no official docummentation workItemHoursTillExpiration although it exists it’s not that simple to use it - here some more details
    https://community.sailpoint.com/t5/IdentityIQ-Forum/Is-workItemHoursTillExpiration-an-Urban-Legend-or-a-Real-Thing/m-p/152145
4

“With this configuration IIQ is sending reminders on day 4, 7 and 10 and workitem expires on day 13.
Your expectation is that notifications will be sent as they are but workitem should expire on day 11 or after 240 hours (10 days). Is it correct understanding?”

Yes, that is correct understanding.

I went through the Forum you have mentioned, I see it is not an OOTB feature but since SailPoint leaves it for us to decide and declare, can you give an example on how we can set it using Interceptor Script as mentioned in the forum.