Workflows not firing even though subscribed triggers are executed

Identity Security Cloud (ISC) ISC Discussion and Questions
1

None of my workflows are working today even though I can see the subscribed triggers getting called. Here are two examples:

{
  "id": "f8ddf542-b666-4e7e-bb3f-35a97e1f95a2",
  "type": "REAL_TIME",
  "completed": "2022-08-26T18:00:09.194273Z",
  "startInvocationInput": {
    "input": {
      "identity": {
        "name": "agozum",
        "id": "2c918083818c13220181abc1dacc3497",
        "type": "IDENTITY"
      },
      "changes": [
        {
          "newValue": " 2022-08-11",
          "attribute": "studentInactiveFlagDate",
          "oldValue": "        2022-08-26"
        },
        {
          "newValue": "inactive",
          "attribute": "studentStatus",
          "oldValue": "removeaccess"
        },
        {
          "newValue": "inactive",
          "attribute": "cloudLifecycleState",
          "oldValue": "removeaccess"
        }
      ]
    },
    "triggerId": "idn:identity-attributes-changed",
    "contentJson": {}
  },
  "completeInvocationInput": {
    "output": null,
    "localizedError": null
  },
  "subscriptionName": "Graduated student account disable",
  "subscriptionId": "ac7cee0a-3ab2-4276-a8e0-73574d088ec8",
  "triggerId": "idn:identity-attributes-changed",
  "created": "2022-08-26T18:00:09.194271Z"
}

{
"id": "8f9ebefc-df8a-49b4-afc8-2ad33923a0ae",
"type": "REAL_TIME",
"completed": "2022-08-26T19:12:52.616634Z",
"triggerId": "idn:identity-attributes-changed",
"created": "2022-08-26T19:12:52.616632Z",
"subscriptionId": "13c5aad4-1769-44ec-b754-7e7741e4a90e",
"startInvocationInput": {
"input": {
"identity": {
"name": "ddao",
"id": "2c9180877faec508017fbe434a934848",
"type": "IDENTITY"
},
"changes": [
{
"newValue": " 2022-07-29",
"attribute": "studentInactiveFlagDate",
"oldValue": " 2022-08-11"
},
{
"newValue": "delete",
"attribute": "studentStatus",
"oldValue": "inactive"
},
{
"newValue": "delete",
"attribute": "cloudLifecycleState",
"oldValue": "inactive"
}
]
},
"triggerId": "idn:identity-attributes-changed",
"contentJson": {}
},
"completeInvocationInput": {
"output": null,
"localizedError": null
},
"subscriptionName": "Student Delete Notification"
}
3

Hi Leonardo,

Is this still an issue for you?

4

Hi Colin,

The workflows are now being executed but on a delay of 8-9 hours. Is this expected? Are workflow events only processed at certain times? Thanks in advance.

Leo

5

There should be little to no delay. Have you opened a support ticket to investigate this issue further?

6

I have, support ticket #175598

7

@leomunduruca I talked to engineering, this issue has now been resolved. You can expect support to respond in your support ticket for more information!

8

@jordan_violet that’s great! Thanks for the update.

1 Like
9

No problem, @leomunduruca! Glad to have you here :slight_smile: