I’m running into an issue with the Send Email action in ISC workflow. In my current setup, the workflow includes multiple Send Email actions at different steps. What I’m observing is that some of the email steps are successfully sending emails, while others are not triggering any email at all, even though the logic appears correct and identical across all Send Email actions and other steps in the workflow are working as expected.
I’ve already double-checked the following:
The step conditions for sending the email are evaluating to true
No errors are showing in the workflow test preview and passing all validations.
Has anyone else experienced this kind of inconsistent behavior with Send Email actions in workflows? Is there any known limitation or troubleshooting step I might be missing?
Appreciate any help or suggestions you can share!
@ganesh-atikes Attached it here. Body email is just informative. In this three Send Email steps first and third Send Email is triggering and sending emails but second send email action is not triggering.
hi can you include subject also in this action. Can you try with a different recipient email address and see to rule out if it is the receiving address problem.
Hey everyone, I actually found the fix to the problem. This was due to HTML scripting tags inside email template. Looks like the Sailpoint UI depends on HTML tags for layout. Sharing it here as well in case anyone else will come across such issue.
