Cann't send Email in workflow action

[TOPTYU (YU NENG YU)]

I encounter the problem in workflow when I use send Email action.The message is “unable to send email: request failed”.My Email body is pretty simple.

I don’t know what reason cause this problem?How to solve this problem?
the following document is my workflow and execution:
workflow.json (3.7 KB)
execution.json (21.1 KB)

[dineshdupati (Dinesh D R)]

Hi @TOPTYU ,

Can you please remove the “from” attribute value([email protected]) and give it a try, it should work.

I will suggest you go through the below documentation,

Workflow Actions - SailPoint Identity Services

Thanks!

[dineshdupati (Dinesh D R)]

Customizing the Email 'From:' Address - SailPoint Identity Services

[nithyamn13 (Nithya Manni Nagalingam)]

Hi @TOPTYU ,
As suggested by @dineshdupati did you had a chance to remove “from” attribute value and did it work?

[RAKRHEEM (Rakesh Bhati)]

Getting error in the workflow action "form"

@Vijitha if it was working well. better check in your lower enviorment or raise a support ticket

Please remove the from address from your workflow and check

[nhassan (Noor Hassan)]

Hi @TOPTYU

Alternatively, try using this email address ([email protected]) in the ‘From’ field of ‘Send Email’ action.

[pattabhi (Pattabhi Nandarapu)]

Hi @TOPTYU

You can register From: Address:

Admin – Global – System Settings – under From: Address: section.

[TOPTYU (YU NENG YU)]

Hi everyone, thank for help.I can send Email now.