Workflow Forms Behaviour

[Sushantmr (Sushant Maharjan)]

Hello All,

I’ve built the Workflow that sends out the form, and in the form configuration I set the Form Submission Deadline to 7 days and the Form Submission Reminder to 3 days. The reminder is being sent out correctly after 3 days.

However, the issue I’m encountering is that the workflow gets canceled if the form is not submitted within the 7 day deadline, instead of moving on to the next step.

The documentation states: “If the form is not submitted before the configured deadline, the workflow will continue on to the next step.” But I’m not seeing this behavior in practice.

Form - Workflow Actions - SailPoint Identity Services

Is anyone seeing this issue?

Thanks,
Sushant

[lampard08 (Chelsea Blue)]

can you post you workflow, I want to see how you are handling the 7 day deadline.

[Sushantmr (Sushant Maharjan)]

@lampard08
I created a new workflow for testing and set 2 hours as the submission deadline and 1 hour as the submission reminder.

1. When I submitted the form the workflow completed successfully.

   

2. Here I did not submit the form, I got the reminder email after 1 hour and the workflow auto-cancelled after 2 hours.

   
   
   
   Here are the configurations
   
   

[UjjwalJain]

Hi @Sushantmr,

What is the next step after sharing the form with the user ?
Also, are you checking the form submission before proceeding to the next step ? If not, please try adding that step and then test your workflow.

The documentation also explains how to check form submission.
Let us know the results.

[Sushantmr (Sushant Maharjan)]

@UjjwalJain

I’ve shared the workflow and configuration details above. Please, take a look. I’m also checking the Submitted variable in the workflow using the compare boolean operator, as described in the documentation.