Workflow for failed prov

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Team,

I have a requirement where i need to built a workflow which whenever the prov fails for the user sends out an email to the app team dl.

also in the email content can we put the prov error?

2

You can use the trigger Provisionning Completed Triggers - SailPoint Identity Services

It look like this :

{
    "trackingNumber":"4b4d982dddff4267ab12f0f1e72b5a6d",
    "action":"IdentityRefresh",
    "requester":{
        "id":"2c91808b6ef1d43e016efba0ce470906",
        "name":"Adam Admin",
        "type":"IDENTITY"
    },
    "recipient":{
        "id":"2c91808b6ef1d43e016efba0ce470909",
        "name":"Ed Engineer",
        "type":"IDENTITY"
    },
    "errors":[
        "General Error",
        "Connector AD Failed"
    ],
    "warnings":[
        "Notification Skipped due to invalid email"
    ],
    "sources":"Corp AD, Corp LDAP, Corp Salesforce",
    "accountRequests":[
        {
            "source":{
                "id":"4e4d982dddff4267ab12f0f1e72b5a6d",
                "name":"Corporate Active Directory",
                "type":"SOURCE"
            },
            "accountId":"CN=example,ou=sample,ou=test,dc=ex,dc=com",
            "accountOperation":"Modify",
            "provisioningResult":"committed",
            "provisioningTarget":"Corp AD",
            "ticketId":"72619262",
            "attributeRequests":[
                {
                    "operation":"Add",
                    "attributeName":"memberOf",
                    "attributeValue":"CN=admin,DC=training,DC=com"
                }
            ]
        }
    ]
}

As you can see we have error arrays and provisioningResult you can combine these to check if you are error or not then you can send and email

And also to add error message you can define template contexte variable as described here Using IdentityNow Workflows to Send a List of Uncorrelated Accounts After Aggregation - Content / Community Blog - SailPoint Developer Community

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3

Hi Deepanshu,
There is a pre-built workflow for this in the colab colab-workflows/workflows/retry-failed-workflows at main · sailpoint-oss/colab-workflows · GitHub that I would recommend you use as a starting point.

Thanks,
Margo

1 Like
4

Provisioning completed will work even if provisioning fails ?

5

I think so but you have to test it.