How to get notification during Entitlement provisioning failure Account provisioning failure. Will send notification to OPS team if failure occured

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

how to get notification to operation team/Admin during Entitlement provisioning failure and Account provisioning failure.

2

Hi @amanKsingh,

Have you tried tinkering with the workflow Identity Request Notify?

You may have to add a step or to and write scripts to achieve the same.

3

yes, we are using this and it is used to send notification to approver and user. But actually I have requirement if any provisioning will failed it will notify to OPS team.

4

Hi @amanKsingh,

You could add a couple of steps in the workflow Identity Request Finalize which would check provisioningResult for failure, if provisioningResult status is failed, the second step would handle sending the emails. You could do this in a single step as well.

<Step action="call:sendEmail" condition="script:"add the logic here" icon="Email" name="Notify Ops" posX="216" posY="10">
    <Arg name="template" value="ref:"requestFailureOpsEmailTemplate"/>
    <Arg name="to" value="script:getEmail(opsworkgroup)"/>
    <Arg name="approvalSet" value="call:prepareApprovalSetForNotification"/>
1 Like
5

Hi @amanKsingh

If you have custom workflow then you can add condirion in Finalize step.

List errors = wfcontext.getWorkflowCase().getErrors();
List msg = new ArrayList();
if(errors != null) {
   for(Message error : errors) {
msg.add(error);
}
}

In Entitlement Update workflow, there should be one step after provisioning to check error msg.
`
Step name should be “Check Provisioning Errors”, You can add condition for your requirement. Or you can create your own Entitlement Update and use it in your workflow and add you condition so that OOB file will not gets impacted.

Thanks.
Pravin

6

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