Hi All, I have requirement to create a workitem task and assign it to IAM-support workgroup on account create operation for connected application (JDBC connector). Is it possible to create a work item task and assign it to workgroup for manual fulfillment in ISC. I am thinking to achieve this throu…

HI @sagar_kamalakar , Is the requirement just to notify the IAM support team or any actions needs to be performed by them? Can’t we achieve it by creating a ticket to IAM support team in case of any action needed or send email just to notify them via workflows?

Hi @sagar_kamalakar , You can have a Workitem created by updating the Configuration of JDBC and removing Provisioning but you can’t assign it to a Workgroup it will get assigned to the owner of the Source. “features”: [ “DIRECT_PERMISSIONS”, “ENABLE”, “DISCOVER_SCHEMA”, “UNLOCK”, “PROVISIONIN…

@JackSparrow They need work item to mark as complete once they create account into target system. Can’t we achieve it by creating a ticket to IAM support team in case of any action needed or send email just to notify them via workflows? I want to send email notification from workflow then what wou…

Hi Rakesh, I cannot remove ‘PROVISIONING’ feature because I have JDBC provisioning rule where I am doing some MODIFY ,ENABLE, DISABLE Operations by calling Update SQLs.

Hi @sagar_kamalakar Yes, it’s possible to create a work item for manual fulfillment in ISC and assign it to a workgroup. You can achieve this by using a Before Provisioning Rule to intercept the create account operation. In the rule, construct a manual work item using WorkItemRequest and assign it …

Hi @ManvithaNalabolu06 Can you provide me a sample code? I have below will it work? WorkItem workItem = new WorkItem(); workItem.setName("Blocked Create Account Request - " + application.getName()); workItem.setDescription(msg); workItem.setType(Type.Manual); work…

Hi @sagar_kamalakar Your code snippet for creating and assigning a work item is mostly correct, but to assign it to a workgroup, you need to use Workgroup instead of Identity. Try this WorkItem workItem = new WorkItem(); workItem.setName("Blocked Create Account Request - " + application.getName())…

HI @ManvithaNalabolu06 , ISC before provision rule do not support context object here is ISC documentation Rules | SailPoint Developer Community Advanced configurations with custom logic. [image]

Please share how if this was achieved. We have a similar requirement.

Work item creation on create operation for connected application

Identity Security Cloud (ISC) ISC Discussion and Questions

sagar_kamalakar (Sagar Kamalakar) June 10, 2025, 4:38am 9

HI @ManvithaNalabolu06 ,

ISC before provision rule do not support context object here is ISC documentation

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Work item creation on create operation for connected application

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