User group in SAP S/4 HANA is not being pulled during aggregation

[jinmartin (Jinky Martin)]

Hi Experts,

Good day!

I’m having an issue pulling a user group in SAP S/4 HANA when triggering the Account and Entitlement Aggregation. We tried assigning the user group to an existing user with a user group, as the user will not exist in SAP S/4 HANA without an existing user group. We then replaced their user group with the one we are unable to pull and triggered an aggregation (both Account and Entitlement). However, we still cannot pull the user group in the DEV environment.

Any advise on this issue? Thank you!

[Abhishek_1995 (Abhishek Kumar)]

Hi @jinmartin,

Good Morning,

If you are not able to fetch the Groups from SAP system. Please ask SAP Team to fill the Role Type, Business Process and Sub Process.

Go to the Aggregation setting>Role Type, Business Process and Sub process.

Refer the below screenshot:

Please refer the below link for your reference:

Configuring Aggregation Settings

Thank you!