Urgent - SSO redirect to home page

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

IIQ 8.4 p1

We have enabled “Enable SAML Based Single Sign-On (SSO)”

  • SSO is working as expected. However when session is expired on last open page it redirects back to home page and session expired on last page become inaccessible until browser cache is cleared.

Issue steps to reproduce :

  • Login using SSO

  • Open any page like → Task, Debug, Identity Warehouse

  • Wait for session to expire on same page

  • Refresh page → SSO redirect to home page

  • Try opening last page on which session expired → SSO redirect back to home page

  • Last session expired page become inaccessible and ENTRAID keeps on redirecting to home page

Im able to resolve this manually by:

  • Clearing browser cache and Re-login and all page will be accessible.
2 
Enable redirect to login on session timeout in “identityiq\WEB-INF\web.xml”:

<session-config>
    <session-timeout>30</session-timeout>
</session-config>

Root Cause: When you enable “Enable SAML Based Single Sign-On (SSO)” in SailPoint IIQ, IIQ relies on both:

IIQ HTTP session (JSESSIONID)

SAML session with Entra ID (Azure AD)

Here’s the problem flow in your case:

User logs in via SSO → everything works

User opens a deep link page(Task / Debug / Identity Warehouse etc.)

IIQ session expires, but Entra ID session is still valid

User refreshes the page:

IIQ says: “Session expired → redirect to SAML login”

Entra ID says: “User already authenticated”

Entra ID sends user back to IIQ

IIQ cannot restore the original deep-link URL

IIQ falls back to home page

The expired deep-link URL gets stuck