Hi
This might be a rookie question, but how to unlock an identity in ISC?
I dont see any attribute on the identity
Can you unlock without resetting password?
If your account gets locked due to reaching the maximum number of failed login attempts, you’ll see an option on the login screen to unlock your account.
Additionally, if any identity on the tenant is locked out, you—acting as an Admin or Help Desk Admin—can assist by resetting their password. This action will trigger an email to the user with a link to reset their password.
Hi @jrossicare,
If you go to the Landing page of IdentityNow → Problem Signin In → Unlock Account. You will see that option no matter you Identity is locked or unlocked. Did you try the below option and still facing issues ?
Hi @jrossicare
check if your tenant is locked . If yes contact the team.
Thanks
Manvitha