How to unlock the identity once it is locked

[charankoona]

Dear Team,

one identity is locked in my production, I was trying to refresh the identity but it got stuck because identity is locked, can you guys help me to unlock the identity.

thanks,
Charan.

[enistri_devo (Emanuele Nistri)]

Hi @charankoona,

the easy way is: go to debug, search the identity and on the first line of xml you can find a key called lock wint an id/number, like this:

Delete the key for unlock the identity.

[charankoona]

Hi @enistri_devo ,

tried doing that but it is not removing from the identity xml

[enistri_devo (Emanuele Nistri)]

do you have some process running onn this identity?

[Arun-Kumar]

Hi @charankoona,

Sailpoint will take care of lock and unlock the identity.
Once the identity is locked, it will unlocked after sometimes. just wait and check.
if it is not unlocked, you can break the lock.

Regards,
Arun

[enistri_devo (Emanuele Nistri)]

Also, you can try with a little rule to unlock the identity, using

ObjectUtil.unlockIdentity(context,identity);

[charankoona]

yes but i have marked it as completed the process, but in identity still i can see that

[enistri_devo (Emanuele Nistri)]

Ok, understand.

If you can, make a restart of the tomcat service and retry.

Marking a process like complete. dont resolve the problem. Better if you terminate the process form UI and later try to unlock the identity.

[charankoona]

I tried terminating task, but it didn’t. so, I marked it as completed,

is there any other solution apart form the restarting the tomcat ?

[enistri_devo (Emanuele Nistri)]

you can try via console with > terminateOrphans please command or with > terminate taskName command