Hey everyone!
We are configuring a connector for a web service application, but we are getting an error for some operations like enabling/desabling an account and adding an entitlement too:
Disable:
Enable:
Add group:
But despite the error, the operation is completed successfully in the application (the account is disabled/enabled or the entitlement is added to the account)
This is how we have configured the disable operation on ISC:
And the api call on postman:
We are not using any rules for those operations.
Thanks in advance.
Can you check CCG logs by enabling “DEBUG” level logging?
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Have you defined a “Get Object” call? And if so, does that function? In some cases (can’t remember when) the “Get Object” call is made after the provisioning actions. So it could be that your provisioning actions are working, but your Get Object is failing.
We defined a get object call and it does function. We observed that these errors only happen to uncorrelated accounts and accounts where the identity associated has an error.
We haven’t looked much into this error tbh, but at least we know the api calls are working…
On the cases where the identity associated has an error we are first trying to understand those errors. But for the uncorrelated accounts, we don’t really know where we should look now.
