Unknown error on operations for web-service connector

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hey everyone!

We are configuring a connector for a web service application, but we are getting an error for some operations like enabling/desabling an account and adding an entitlement too:

Disable:

image
image1920Ă—994 40.4 KB

image
image1914Ă—988 43.6 KB

Enable:

image
image1918Ă—995 40.1 KB

image
image1917Ă—993 43.6 KB

Add group:

image
image1915Ă—993 55.7 KB

But despite the error, the operation is completed successfully in the application (the account is disabled/enabled or the entitlement is added to the account)

This is how we have configured the disable operation on ISC:

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image1272Ă—992 20.7 KB

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image1267Ă—997 15.2 KB

image
image1268Ă—996 16.4 KB

And the api call on postman:

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image696Ă—232 13.3 KB

We are not using any rules for those operations.

Thanks in advance.

2

Can you check CCG logs by enabling “DEBUG” level logging?

1 Like
3

Have you defined a “Get Object” call? And if so, does that function? In some cases (can’t remember when) the “Get Object” call is made after the provisioning actions. So it could be that your provisioning actions are working, but your Get Object is failing.