Error in Webservice Connector: Add Entitlement & Modify Account Failing During Identity Refresh

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi all,

We’re encountering issues when enabling/disabling a webservice connector account of identity in SailPoint IdentityNow via workflow. Account is getting enabled/disabled but during the following events are triggered:

  • Add Entitlement
  • Modify Account Passed (Identity Refresh)

However, both are failing with the following error:

pgsql

CopyEdit

[ConnectorError] No configuration found for 'Add Entitlement-undefined'. Please add at least one operation and try again. (requestId: f8b77a0925ce4a00805bd151120824cc)

I have already configured the Add Entitlement operation in the connector. Despite that, the operation continues to fail. Due to this, all attribute syncs are failing as well.

I’ve attached a screenshot for reference.

image
image1824×711 59.9 KB

{79D6EF99-7F58-4622-B175-A6F989BAA1E3}
{79D6EF99-7F58-4622-B175-A6F989BAA1E3}1105×585 22.9 KB

{6EE264B1-ADA5-450E-AE4F-B9FEB8C46775}
{6EE264B1-ADA5-450E-AE4F-B9FEB8C46775}1069×585 21.6 KB

Has anyone faced a similar issue or have any insights on resolving this?

Thanks in advance!

2

add access profile and try it

3

I tried to use access profile in role to avoid Add Entitlement event issue while enabling account, still getting this event.

4

There is some gap here. I think you have marked the account attribute as Entitlement but not selected the type to be one of the entitlement types you have created.

1 Like
5

Hi @iamnithesh, thanks for the reply.

I have updated Entitlement attribute type to group
{ED3579FE-FBA8-4831-A0A5-DFDECCB55D6F}

after that again i am getting same error while disabling/enabling account

{043637B3-60D2-4821-92F5-BF45FC7A6CEA}
{043637B3-60D2-4821-92F5-BF45FC7A6CEA}1884×771 55.6 KB

Error :
[“[ConnectorError] No configuration found for \u0027Add Entitlement\u0027. Please add at least one operation and try again. (requestId: 87e5201f0bdf4835ba2bbb9a9e064875)”]

6

You need to add an HTTP Operation of type Add Entitlement-group (if group is the type of entitlement you have created. replace it with right value) and configure it with the API call info for adding that entitlement to a user