Troubleshooting

[DocsTeam]

When the index column contains special characters, during merging the following error is displayed:

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This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/connectors/jdbc/help/integrating_jdbc/troubleshooting.html

[gmilunich (Geoff Milunich)]

When accessing the documentation for the ISC JDBC Direct Connector, the Troubleshooting section references updating the Application XML, and then provides an XML Example. For ISC, there is no Application XML to update. See the Screenshot for details:

This should be updated to include the proper information for ISC.

[gmilunich (Geoff Milunich)]

The following reference XML or provide an XML Example:

• Error: Connection keeps locking up
• Unrestructured data error
• Data out of order exception while merging when the index column contains special characters for Microsoft SQL database
• JDBC connector throws an exception while configuring Databricks or Amazon Athena

The following reference the Deprecated “cc” API that is no longer supported:

• Data out of order exception while merging when the index column contains special characters for Microsoft SQL database
• JDBC connector throws an exception while configuring Databricks or Amazon Athena

[joshb488 (Joshua Bergeron)]

Hi Geoff Milunich! Thank you for your input. We’ve created a Jira issue to track the effort and we’ll update the comment thread when it’s been addressed: CONDOCS-4227

[joshb488 (Joshua Bergeron)]

I’ve completed the work in CONDOCS-4227, and the guide has been updated.