I am working on Ticketing services for delimited applciation where we have a requirement to generate the ticket for Deleted user also but when I am deleting any users in IdentityNow it got deleted directly and no request is getting generate for which we are not able send a request on serviceNow for deletion of users. Can any tell it is possible to handle this requirement here in IdentityNow.
Hi @Faizan9097,
As soon as you are deleting an identity from the UI the reference is directly removed from the IDN tenant with all its correlated accounts going into uncorrelated state and the reference link is completely wiped meaning.
If I aman.singh is an identity having 5 accounts from different sources as soon as you delete my Identity all my links are lost meaning my accounts will now be in uncorrelated state.
Can you explain about your usecase in more detail?
Hi @amansingh,
I am not deleting the identities. I am just deleting the accounts of that identity for which I am working on Ticketing service of delimited application.
@Faizan9097 oh then you can capture NCD of Delete operation on the Delimited source and trigger the Snow ticket.
Let me know if it works.
Try to do a disable operation instead of directly deleting accounts for ISC which will not create ticket. Disable operation will create a ticket and in SDIM config you can replace disable operation with delete using velocity script.
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