We are facing issue whenever the delete operation is sent for the terminated users via ServiceNowServiceIntegrationModule. Tickets are not being generated and giving the error as below,
Error:“sailpoint.integration.servicenow.ServiceNowSoapIntegration$MissingResponseElementException: Unable to find a response element matching qname scResult. Check the integration config.”*
The issue is only when the delete operation is sent for the terminated users during leaver workflow. For create/ modify access for users, tickets are being generated successfully. We are using iiq 8.3p1 currently. Any info/ help regarding this would be great.
We can see when is Role removal is sent through Leaver, provisioning transaction shows success are ticket is being generated. Seems like failures are only happening for removal of entitlements.
I am not an expert on ServiceNowServiceIntegrationModule but maybe you can talk and debug it with your ServiceNow referent for understanding if the problem is on SNOW. Also, you can open a ticket on SP support.