Which IIQ version are you inquiring about?
Version 8.3
Share all details related to your problem, including any error messages you may have received.
Hi All,
We are facing issue whenever the delete operation is sent for the terminated users via ServiceNowServiceIntegrationModule. Tickets are not being generated and giving the error:
“sailpoint.integration.servicenow.ServiceNowSoapIntegration$MissingResponseElementException: Unable to find a response element matching qname scResult. Check the integration config.”
The issue is only when the delete operation is sent for the terminated users during leaver workflow. For create/ modify access for users, tickets are being generated successfully. We are using iiq 8.3p1 currently. Any info/ help regarding this would be great.