Targeted Certification reminders and escalations are not working

Please advise me on it as I am using IIQ 8.3p2 i am trying to test the Targeted certification reminders and escalations after Active certification in Development environment , i ran the time machine task to advance 7 days first remainder then i ran the check expired work items task howeever the TASK results says certification Reminders sent and escalations sent 0

FYI: Both time machine task and check work items task ran on same Host.

Hi @prasady ,

Did you set up a reminder and escalation in the Active phase? Also, please verify that the EmailTemplate is defined.

Yes @ [Arun Kumar] I did it already in Active Phase only and reminders screen shot below

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