Support for Partially Disconnected Application Provisioning In Latest ServiceNow ServiceDesk Integration

We are replacing a custom ServiceDesk integration that was built on the previous SNOW SIM Integration classes, where we worked with ES to point the integration to a different service desk (ManagedEngine). Also, we built support for optionally ticketing OR provisioning based on the application and action.

Example: App xyz support API deprovisioning but is otherwise “disconnected”. All disconnected actions (create, add role, remove role, update account) result in a ticket, and deprovisioning does not cut a ticket but rather performs the proper API action.

We are now moving to ServiceNow and purchased the ServiceDesk/Catalog Integration connectors. Does the new SDIM support this use case in any way, including the ability to overwrite provisioning logic conditionally with a custom connector? Hopefully that makes sense.