Is anyone aware if the SDIM (Service Desk Integration Module) supports Before Provisioning rules on the source AND the integration? We’re working on a use case where we would want to use the Services Standard Before provisioning rule in IdentityNow to add all entitlements to the plan upon termination, and the source in question is also managed by a ServiceNow SDIM integration, which has it’s own rule. As we could feasibly assign a rule to the source and the separate rule to the integration, I’m not sure why it couldn’t work functionally. But my tests so far have shown it probably doesn’t. The integration rule seems to be the only thing running.
I realize as I type this I can just update the SDIM Before Provisioning rule with a catch for lifecycle state and some complexity to make it flexible for any source, but wanted to ask here to see if anyone has ever made the combination of source Before Provisioning and SDIM Before Provisioning work.
Hi @cassidiopia , Not sure if you have already resolved the problem.
From my best understanding, as soon as you add a source to the SDIM module, the before provisioning rule belonging to the source gets disabled, and hence that’s why you are also witnessing the same behavior.
For your question related to a specific use case of termination, yes you have to use the SDIM before provisioning rule and write your own logic there, though personally I haven’t tried this, so if you already succeeded in doing so, please let us know as it will be valuable information for the community members!
As soon as you add a source to the SDIM Integration, all provisioning will be handled via the SDIM integration, meaning any provisioning rule on the source will be excluded. You can however use a before provisioning rule on the SDIM integration.
We are using a BuildMap rule for our SDIM integration and it is working for our use case.
