Hi, we have recently noticed that certain inactive SuccessFactors Identities are getting deleting during an aggregation then added in again during that same aggregation.
There is seemingly no rhym or reason as to why these identities get deleted.
The only thing is this happens to inactive identities and only a small number of them.
@Yaseenl We have faced the same issue
Cause: As per the SailPoint - Success Factors integration document, If you do not enable SF TZ difference feature connector tends to delete inactive users while aggregation.
Update to Delete Inactive Accounts (sailpoint.com)
Resolution:
Raise a support ticket to SailPoint to enable “CON_SUCCESSFACTORS_FETCH_SERVER_TIME” flag.
Regards,
Shekhar Das
Is it possible to update this flag via the APIs.
A teammate of mines found the above snippet using the VS code extension for IDN.
Is the fetchServerTime the same as CON_SUCCESSFACTORS_FETCH_SERVER_TIME flag?
you can update fetchServerTime using partial source update API as it is a connectorAttributes. By the way in our tenant this flag is true.
But it seems it is not the same what I have shared, we contacted sailpoint support to enable the flag as written in the SailPoint document. PFB:
Regards,
Shekhar Das
We asked support to enable the flag and that still did not work
Strange to hear that as we had the similar issue and we asked them to enable SF TZ difference feature. Which worked for us I would recommend you to raise a expert ticket.
Also update us when it works for you will help others in future.
